On Facebook we can change our relationship status - ‘In a relationship’, ‘single’ or even ‘It’s complicated’! The barometer of our personal lives for the world (and all our friends) to see. If only it was as easy for a business to see the status of their relationship with their customers.
Whilst looking at segmentation I have often used the analogy of a relationship to describe the various customer statuses within a business. Recently (I have to admit it may have been whilst watching Jeremy Kyle when someone announced they were splitting up with their partner by changing their Facebook status) this analogy came to mind again.
So how about a bit of relationship counselling for your business ...


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will there are few small businesses that have not been affected in some way or another.