One of the biggest impacts social media has had on how businesses market themselves is not about low cost routes to market or the ability to ‘engage’ (I hate that word) with your audience, I believe it is the shift is emphasis from pushing out controlled sales messages to sharing knowledge and expertise.
But for many business owners this does not sit comfortably.
I have had conversations with business owners who do not want to publish case studies in case there competitors see them (not that most of us don’t have a very good idea of who our competitors are working with anyway). I also come across the argument about the giving away of knowledge for free, especially for service companies where their knowledge is usually attached with a fee or charge.
So what is the happy medium? What are the arguments for being more open with the sharing of your knowledge be it through blogs, forums or free guides or white papers?


blog
Blog is word we have all heard but many people don’t really know what it actually involves. When creating a website for a client I will often recommend a blog but are often faced with either a blank or disdainful face. Often I will be asked ‘What actually is a blog’ and it is then that you realise that this word BLOG can actually be quite alien and off putting even though the concept has been around for many years.
Most businesses, whatever their size are realising just how important a company blog is. It provides a hub for your other social media activity, allows you to establish yourself as an expert and provide some added value resources to your customers and prospects.